BTC Breakout — Libertas Project Management – FZCO
Effective Date: 1 July 2026
Last Updated: 1 July 2026
1. Refund Eligibility
We offer a 7-calendar-day, no-questions-asked refund window from the date of purchase. If you are not satisfied with the Service for any reason, you may request a full refund within this period. The 7-day period is measured in calendar days (including weekends and public holidays), starting from the date of purchase (Day 1) and ending at 23:59 UTC on Day 7.
After 7 calendar days from the date of purchase, all sales are final and no refunds will be issued.
2. How to Request a Refund
To request a refund, follow these steps:
- Step 1: Email [email protected] within 7 days of your purchase date
- Step 2: Include your registered email address and order confirmation or transaction ID
- Step 3: State that you wish to cancel your subscription and receive a refund
- Step 4: Disconnect your broker account from the Service via your dashboard settings. Navigate to your dashboard and click “Disconnect” under each active risk profile. Disconnection will disable cloud-hosted trade execution for your account and remove your broker connection from the Tradesync API. If you need assistance, our support team can initiate disconnection on your behalf.
3. Refund Processing
- Processing Time: Refunds are processed within 5-10 business days of approval
- Payment Method: Because all purchases are made in cryptocurrency, refunds are issued in USDC on the Ethereum network (ERC-20) to a wallet address you provide during the refund request
- Refund Amount: The refund amount is the GBP-equivalent value of your original payment, converted to USDC at the prevailing exchange rate at the time of refund processing. We do not compensate for exchange rate fluctuations between your original payment and the refund
- Wallet Requirement: You must provide a valid USDC-compatible wallet address that supports the Ethereum network (ERC-20) to receive your refund. We cannot issue refunds to the originating cryptocurrency wallet or in the original cryptocurrency paid
- Network Fees: Blockchain network (gas) fees for the refund transaction are deducted from the refund amount
You acknowledge that cryptocurrency transactions are irreversible once confirmed on the blockchain. You are solely responsible for providing a correct and valid wallet address. The Company is not liable for funds sent to an incorrect address provided by you, and no replacement refund will be issued in such circumstances.
4. Effect of Cancellation
Upon refund approval:
- Your access to the Service will be revoked immediately
- All broker connections will be disconnected and cloud-hosted trade execution will be disabled via the Tradesync API. You should ensure any open trading positions are understood before requesting cancellation, as disabling cloud-hosted trade execution does not automatically close open positions.
- Your account data will be retained in accordance with our Privacy Policy (basic records retained for 2 years for legal compliance; extended profile data deleted within 30 days of refund approval)
- Access to any supplementary Community Platforms (Telegram bot, Discord server) will be revoked. Revocation of Community Platform access is not a separate basis for refund or compensation.
5. Non-Refundable Circumstances
No refund will be issued in the following circumstances:
- The refund request is made more than 7 days after the date of purchase
- The account has been terminated for violation of the Terms of Service
- The user has previously received a refund for a BTC Breakout subscription (one refund per customer)
5.1 Refund Abuse and Fraud
We reserve the right to deny a refund request if we reasonably suspect fraud or abuse, including but not limited to:
- Multiple refund requests across different email addresses or accounts linked to the same individual
- Coordinated purchase-and-refund activity
- Refund requests where the user has already extracted trading signals or data during the subscription period in a manner inconsistent with good-faith use
If a refund is issued for a purchase that generated affiliate commissions, those commissions are automatically reversed. See the Affiliate Agreement for details.
6. Trading Losses
BTC Breakout does not provide refunds, compensation, or credits for trading losses incurred while using the Service. Trading in financial instruments carries inherent risk, and the Company is not responsible for the performance of your trading account. See the Risk Disclosure Statement for full details.
BTC Breakout does not provide refunds, compensation, or credits for trading losses, account divergence, removal from internal technical monitoring, suspension of cloud-hosted trade execution, or any disruption that results from manual intervention in a connected account or from any other use of the account inconsistent with system-run operation.
Nothing in this clause limits or excludes any right or remedy that cannot be limited or excluded under applicable consumer-protection law.
7. Subscription Renewal
- Subscriptions do not automatically renew. There is no automatic billing.
- You will receive an email reminder at least 14 days before your subscription expires.
- To continue using the Service, you must manually purchase a new subscription at the then-current price.
- If you do not renew, your access will cease at the end of your subscription term and your broker connections will be disconnected.
8. Contact
For refund requests or questions about this policy:
Email: [email protected]
Company: Libertas Project Management – FZCO
Address: Dubai Silicon Oasis, DDP, Building A1, Dubai, UAE
